Privacy Policy

Effective date: March 3, 2026  ·  Last updated: March 29, 2026

Xyloclime Pro LLC, a North Carolina limited liability company ("we," "us," or "our") operates the Xyloclime Pro weather intelligence platform accessible at xyloclime.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our service.

1. Information We Collect

We collect the following types of information:

• Account information: Email address and password (hashed by Firebase Authentication) when you create an account.
• Billing information: Payment details are processed directly by Stripe and never stored on our servers. We store only your Stripe Customer ID, subscription tier, and subscription status.
• Project data: Weather analysis inputs, project locations, saved reports, and other content you create within the app, stored in Firebase Firestore.
• Usage data: Last login time, feature usage patterns, and error logs used to improve the service.
• Attribution data: Referral codes, affiliate links, and how you heard about us, if you provide this information at signup or checkout.

2. How We Use Your Information

• To provide, maintain, and improve the Xyloclime Pro service
• To process payments and manage your subscription via Stripe
• To send transactional emails (welcome, subscription confirmation, renewal reminders)
• To respond to support requests
• To detect and prevent fraud or abuse
• To comply with legal obligations

We do not sell your personal information to third parties.

3. Data Storage and Security

Your data is stored in Google Firebase (Firestore and Authentication), hosted in the United States. Firebase is SOC 2 Type II certified and uses encryption at rest and in transit.

We implement reasonable technical and organizational measures to protect your data, including role-based access controls, Firestore security rules, and environment-variable-based secret management. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

4. Third-Party Services

We use the following third-party services that may receive your information:

• Firebase (Google): Authentication and database — Privacy Policy
• Stripe: Payment processing — Privacy Policy
• NOAA / Open-Meteo / Visual Crossing: Weather data APIs. Your project location coordinates may be sent to these services to retrieve weather data. No personal information is transmitted.
• Sentry: Error monitoring (if enabled). Error reports may include browser/OS information and anonymized stack traces.
• Vercel: Hosting and serverless functions. Vercel may log IP addresses for security and performance purposes.

5. Cookies and Local Storage

We use browser localStorage to store your user session token, preferences, and email address for streamlined checkout. We do not use third-party tracking cookies or advertising cookies.

6. Data Retention

We retain your account data for as long as your account is active. If you cancel your subscription, your data remains accessible until your subscription period ends. If you request account deletion, we will delete your Firestore records within 30 days, subject to legal retention requirements.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Export your data in a portable format
• Object to or restrict certain processing

To exercise any of these rights, contact us at the address below.

8. Children's Privacy

Xyloclime Pro is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice in the app. Continued use of the service after the effective date constitutes acceptance of the updated policy.

10. Contact Us